The site “artistocracy.com” is entirely owned by Artistocracy, as well as all the other related rights. Any reproduction, fully or partially, is systematically subject to the owners’ permission. Yet, hypertext links to the site are allowed without specific request. Our products and prices offerings are not fixed because they partially depend on the profit each creator wishes to make on the sales of the products containing their designs.
Photographs illustrating the products are no part of the contract. Should errors occur in them, under no circumstances “artistocracy.com” shall be liable. The majority of the products offered for sale by “artistocracy.com” are made to order.
Automatic registration systems are considered as proof of the nature, the content and the date of the order. The sale shall be validated only when the order is confirmed. Indeed, “artistocracy.com” confirms the acceptance of the order to the client at the email address he/she has provided. Besides, “artistocracy.com” reserves the right to cancel any order from a client with whom there would be a litigation relating to the payment of a former order. The information given by the buyer/client when placing the order binds him/her: in case of an error in the customer’s address, the seller shall not be liable for failure in the product delivery.
After confirming the order, “artistocracy.com” commits to deliver to its transporter all the items ordered by the buyer. This transporter contractually commits with “artistocracy.com” to deliver the order to the buyer’s address provided by “artistocracy.com”. The order being shipped from France, deliveries in this country are not subject to taxes on importation. However, for other countries (outside metropolitan France) le client commits to pay all the taxes due to product importation, custom duty, valued added tax, and any other tax due according to the laws of the country of delivery. Any order placed with “artistocracy.com” is intended for the personal use of the clients. The clients or the recipients of the products shall refrain from any partial or total resale of the products. “artistocracy.com” is not legally responsible if the client does not pay the taxes. Possible delays of delivery do not entitle the purchaser to claim damages. In the event of apparent defects, the purchaser has the right to return under the conditions set out in this document. Events considered as force majeure releasing the seller from its obligation to deliver include war, riot, fire, strikes, accidents and impossibility to be supplied. Goods are always transported at the recipient’s risks. Always check your parcel on arrival. You have 48 hours to express possible reservations to the carrier in case of failure or damage. For availability reasons, an order may be shipped in several deliveries to the client. In this case, the client pays for one shipping only. If the client wishes to be delivered at two different places, he/she places two orders, with relating shipping fees.
The purchaser has 7 working days from the delivery date of his/her order to return any item he/she does not like and request for an exchange or a refund without penalty, except for the return shipping costs. In case of exchange or refund, send the new and undamaged item(s) back in their original packaging with all the accessories if any, instruction guides and documentation at the address we will provide you. Please note that you have to contact us by email before sending back any products. Thanks.
If the customer exercises the right of withdrawal, “artistocracy.com” shall refund the sums paid by him/her, with no expense, except for the return shipping costs. The refund is due within 30 days.
The price is expressed in euros or in dollars according to the preference of the Website user. The price mentioned on the product description does not include shipping. The price mentioned in the confirmation of order is the definitive price, shipping included. This price includes the price of the products, the handling costs, the manufacturing costs, the commission of the creator of the item, the products packaging and conservation costs, the shipping and putting into service costs. However, as stated above, product importation taxes, custom duty, value added tax, and any other tax due according to the laws of the country of order delivery are not included and shall be borme by the purchaser.
The price charged to the client is the price mentioned on the confirmation of order sent by “artistocracy.com”. The price of the products is payable on the effective date of order. Payment shall be made by Visa, Mastercard or American Express debit card or via Paypal. The transaction is secured through Dalpay (or Paypal) platform, which uses 128 bits SSL encryption. This is the current standard. At no time “artistocracy.com” access your bank details, payment is processed directly on the bank secure platform (at the end of the order process, in “my basket”) and “artistocracy.com” does not know your bank details.
According to the provisions set out in the conditions of use of the service, “artistocracy.com” shall not be responsible of the copyrights of the products for sale. Artistocracy does not screen the Content or the Products and is not responsible of inspection and evaluation of the Contents and the Products offered via its Services, including, but not limited to, their relevance, or their security, or ensuring whether the party offering the Content or the Products for sale has obtained all necessary rights. You acknowledge being aware of the fact that you might be exposed to Content and can buy Products from many different users on Artistocracy.com platform.
“artistocracy.com” shall not be liable for any damage of any nature, whether material, immaterial or corporal, which could arise from a malfunction or a misuse of the products for sale. The sam applies to possible modifications of product by the manufacturer. In any case, the liability of “artistocracy.com” will be limited to the amount of the order and shall not be accused for simple errors or omissions that may have remained in spite of all the precautions taken in the presentation of the products. In case of difficulty in the application of this contract, the purchaser has the possibility, before any legal action, to seek an amicable solution especially with the help from a professional association in the sector, a consumer association or any other counsel of his/her choice. It should be noted that seeking an amicable solution is always a priority for Artistocracy. Claims and complaints will always be received with attention, good faith being always presumed for the one who takes the trouble to explain his/her reasons to complain. In case of dispute, the client shall address the company as a priority to get a amicable solution. Failing that, a commercial court shall be appointed and alone shall be competent, wherever the place of delivery and the mode of payment accepted.
In no cases “artistocracy.com” shall be liable for not complying with the legal provisions in force in the country of delivery, the liability of “artistocracy.com” is always limited to the value of the relevant product, value at the date it was sold with no possibility to claim against the brand or the manufacturing company of the product. You can contact the customer service by mail on the page “contact us” (reply on the same day or the next day).
LAST UPDATE : 24 march 2016.
The general terms of sale that apply on Artistocracy.com